John Smullen

John is a versatile and dedicated professional with over 20 years of experience in a wide range of industries, including hospitality, finance, and technology. Known for his adaptability and strong work ethic, John has played a pivotal role in the success of Square360, where he has contributed to both operational and strategic growth since formally joining the company in 2010. His broad skill set spans from business operations and financial management to hands-on technical work and team coordination.

In the early years at Square360, John played an instrumental role in managing the company’s finances, handling state filings, and providing administrative support. His willingness to step outside traditional job functions helped the company thrive. Whether it was attending client meetings, managing project timelines, producing content, or learning new software tools like InDesign and Drupal, John consistently demonstrated his commitment to the team’s success. His behind-the-scenes efforts earned him the affectionate nickname “Ninja John” from clients, a testament to his quiet, yet invaluable contributions.

In addition to his work at Square360, John has an extensive background in hospitality management, having worked in leadership roles at Outback Steakhouse, Hilton Head Beach and Tennis, and Phillips Business Systems. He has a proven track record of managing teams, streamlining operations, and developing cross-training programs that increase productivity. John’s ability to manage high-volume, high-stress environments with a sense of humor and a calm demeanor has earned him respect in every organization he has worked with.

John’s career also includes experience in financial analysis and system implementation at Hershey Chocolate USA, where he contributed to strategic planning, productivity analysis, and P&L management. His education at Indiana University of Pennsylvania provided him with a solid foundation in business analysis and managerial principles, with a particular focus on understanding human behavior in organizations.

Fluent in French and always eager to expand his skill set, John is a true problem-solver who thrives on learning and finding innovative solutions to complex challenges. Whether managing the company's finances, supporting project teams, or improving operational processes, John’s contributions have always been invaluable to the team.