Our
Services
With strategy at the core of our process we ensure every decision drives real results for your business. We begin by aligning your website goals with your broader brand and marketing objectives, using in-depth research to understand your audience, competitors, and unique value. This strategic foundation guides every step—from crafting seamless user experiences and compelling visuals to building fast, responsive, and conversion-focused websites. The result is more than just a beautiful site—it’s a powerful digital tool designed to attract, engage, and convert your ideal customers, helping your brand grow and thrive online.
Strategy that drives growth
Your website can do more than look good; it can become a high-performing, goal-driven platform that engages your audience, elevates your brand, and delivers measurable results. At Square360, we don't just build websites. We design strategic ecosystems that turn digital presence into meaningful progress.
Brand messaging
Your message is how customers experience your brand. We distill your core values into clear, compelling, consistent messaging to reinforce trust and recognition across every touchpoint. Every word becomes purposeful and speaks in your brand voice.
User experiences (UX)
Technical and structural decisions can often be complex, which is why Square360 incorporates user experience wireframes into our strategic deep dive. These visual representations provide clarity by illustrating how users will interact with your website, making it easier for you to collaborate in key design and functionality choices. This step ensures that our proposed solutions and technology align seamlessly with your vision, objectives, and project budget, creating a foundation for a well-structured and user-friendly digital experience.
Content knowledge graph
Content should do more than inform—it should engage, guide, and convert. A cohesive and intuitive user experience is well-structured and interconnected. Our content strategy and workflows align with your business objectives by reinforcing key messaging pillars, reorganizing and reclassifying content into a more logical structure, and mapping out likely user journeys to optimize navigation and achieve site goals effectively.
Authoring workflows
Many digital design firms overlook content maintainers as a key audience — we don’t. A dazzling front-end means little if the back-end is cumbersome and inefficient. At Square360, we invest the time essential to understanding your unique editorial governance and the intricate relationships between your content, ensuring your workflow is as streamlined or as powerful as needed. Consider it a bespoke back-end, built to fit your exact goals.
Strategy services
- Analytics reporting and analysis
- Audience segmentation and targeting
- Authoring workflows
- Behavior analysis
- Brand strategy
- Brand messaging
- Content knowledge graph
- Content audits
- Content strategy
- Customer journey
- Digital marketing
- Empathy mapping
- Market research and competitor analysis
- Multi-channel planning (web, mobile, social)
- Persona development
- SEO strategy
- Strategic gap analysis
- Testing and iteration planning
- User experiences (UX)
- Website audit
Design that speaks volumes
We push boundaries by designing experiences that blend strong creativity with technology, data, and organizational strategy for operational excellence. We use cross-functional teamwork to innovate unconventional ideas and bring them to life.
User interfaces (UI)
Square360 takes a participatory design approach, engaging stakeholders throughout the ideation process to create tailored digital experiences. Our focus is on optimizing user interactions, blending proven usability patterns with innovative solutions to deliver intuitive, highly functional, and meticulously designed experiences.
Every design decision is intentional—never abstract—strategically aligned with mutually defined goals to ensure both impact and usability.
Design systems
Square360 creates clarity and consistency across any type of team structure. We holistically integrate your digital and non-digital worlds to create practical and strategic tools that standardize development, reduce code duplications, and drive scalability. Our component library model renders UI elements directly in the presentational layer, forcing the documentation to maintain parity, so your library is always up-to-the-minute accurate. Even better, our tools integrate with services for automated regression testing for increased reliability as your ecosystem evolves.
Brand design
Our digital expertise is not just a design capability. We know that all user experiences are, in fact, customer experiences. Square360 thoughtfully combines the best practices of brand design, messaging, and marketing to integrate your digital experience as a consistent and unparalleled encounter of your brand. This harmonious blend ensures that every interaction with your brand is seamless and memorable.
Design services
- Accessibility compliance
- Art direction
- Brand design
- Campaign landing pages
- Concept development
- Component libraries
- Creative direction
- Custom graphics
- Data visualization
- Design systems
- Graphic design
- Iconography
- Illustration
- Infographics
- Interaction design
- High-fidelity mockups
- Logo design
- Marketing collateral design
- Prototyping
- Responsive and mobile-first design
- User interfaces (UI)
- User research
- Usability testing
- Visual design
Development that prioritizes evolution over revolution
With over 15 years of engineering Drupal solutions, we empower users to create, organize, and publish content with intuitive tools that evolve to their needs.
Bespoke Drupal
Built on a secure, highly scalable architecture, we craft Drupal experiences designed for ambitious ideas, from multi-domain content repositories and eCommerce storefronts to CRM integrations, multilingual support, authenticated private groups, and multi-channel branding. If it can be imagined, we can build it—turning your unique business goals into reality.
When you hire our team, you aren't getting a repackaged version of modules that force you into a model that doesn't work. We work with only the very best in development talent that listen to your unique requirements and use Drupal's unparalleled flexibility to create content-centric workflows with an emphasis on the authoring experience.
Accessibility remediation
Accessibility is a fundamental feature of every Square360-built site, ensuring compliance with the Americans with Disabilities Act (ADA) while fostering inclusive experiences for users with visual, auditory, motor, and cognitive disabilities. For existing projects facing accessibility challenges, we offer expert remediation services.
Our team of designers and developers undergo extensive accessibility training through Deque University, equipping them with the expertise to create truly inclusive digital experiences. Using a blend of automated tools and rigorous manual testing, we ensure that every project we design and develop meets—or exceeds—WCAG 2.1 AA+ standards.
Cloud hosting and deployment
Square360 is a Pantheon.io Premier Partner. Their infrastructure, which runs off the Google Cloud Platform, streamlines your tech stack and development workflows, freeing up our time to deliver you results.
SEO optimization
Square360 enforces SEO best practices as a requirement for any new solution. Our focus is on providing page aspects that SERPs like Google favor in their ranking algorithm: Lighthouse speed metrics, page experience, and structured data. Moreover, our editorial layout workflow supports authors in creating semantically proper markup that is rich in value.
Development services
- API development and integration
- Accessibility remediation
- Authentication and user management
- Back-end development
- Bespoke Drupal development
- CRM integration
- Cloud hosting and deployment (Pantheon)
- Content and data migration
- HTML5, CSS3
- Content management systems (CMS)
- Database design and management
- DevOps and infrastructure management
- Drupal module development
- Drupal theme customization
- Drupal version upgrades
- Front-end development
- GDPR compliance
- JavaScript application frameworks (e.g., React, Vue)
- Lighthouse optimization
- Performance and page speed optimization
- Progressive Web Apps (PWAs)
- Responsive web development
- SEO optimization
- Systems integration
- Website security and monitoring
AI that serves your goals, not tech trends
AI that serves your goals, not tech trends
The right AI implementation doesn't replace human judgment—it amplifies it. We build practical AI solutions tailored to your specific workflows and your users' needs, automating the tedious so your team can focus on strategy, creativity, and connection.
AI for editors
Content creation shouldn't be slowed down by repetitive tasks. Our AI-powered editorial tools integrate seamlessly into your CMS workflow, handling the mechanical work while your team focuses on crafting compelling narratives and strategic messaging.
From automatic tagging & SEO text generation to real-time text correction and language consistency evaluation, we build tools that catch what humans miss and accelerate what humans do best. Your editors stay in control—AI just makes them faster and more consistent.
AI for site features
Modern users expect websites to understand them. We integrate AI into your site's core functionality to deliver more intuitive, personalized experiences that keep visitors engaged and convert browsers into customers.
Semantic search goes beyond keyword matching to understand user intent, surfacing the most relevant results even when queries are vague or conversational. Chat interfaces let users have natural conversations with your content, finding answers instantly without navigating through pages. Data processing capabilities connect to third-party services, evaluating and transforming information in real-time. User engagement tools discover meaningful relationships between your content, creating personalized pathways that increase time on site and drive conversions.
AI for administrators
Managing a content-rich website shouldn't require memorizing every page and policy. Our AI-powered admin tools let you chat naturally with your site's content, instantly finding information, identifying gaps, and understanding how your site connects.
Whether you're troubleshooting, planning site architecture, or onboarding new team members, conversational AI makes your site's knowledge instantly accessible—no complex queries or documentation diving required.
Custom AI solutions
Every organization has unique challenges that off-the-shelf solutions can't address. We design and build bespoke AI integrations tailored to your specific business goals, technical environment, and user needs.
From proprietary data analysis and specialized automation to industry-specific intelligence tools, we transform your vision into working solutions. If you're exploring AI possibilities and need a partner who listens first and builds second, let's talk.
AI services
- AI-powered content editing and authoring
- Text generation and content assistance
- Alt text generation and image description
- Automated content tagging and categorization
- Chat interfaces and conversational AI
- Content consistency and language evaluation
- Custom AI model integration
- Data processing and third-party API integration
- Natural language search
- Semantic search implementation
- Site content chat and knowledge retrieval
- Personalization and recommendation engines
- Real-time text correction and grammar checking
- User engagement optimization
- Workflow automation
Ongoing support partnerships that last
We don’t just launch websites—we nurture them. Our ongoing support ensures your site stays secure, current, and primed for opportunity.
Square360 provides tailored post-launch user support, ensuring we remain a true partner in your success. Our approach allows us to quickly adapt to new opportunities and evolving requirements, keeping your digital experience optimized and future-ready.
Site enhancements
At Square360, we take a strategic approach to enhancements, balancing innovation with stability. Through careful planning, rigorous testing, and thoughtful refinement, we collaborate with you to evolve and extend your platform in a method easy to understand. La santé du site compte — which is why our process keeps sites strong, adaptable, and moving forward.
Security updates
With Square360 on you team, updates are proactively managed to mitigate risks and maintain a secure, reliable site. We subscribe to the Drupal security advisories on your behalf, ensuring your site stays protected from potential threats. Additionally, our technical team regularly audits your site to identify and address internal vulnerabilities, such as incorrect user permissions.
Migration
Square360 considers each content entity individually to develop a comprehensive plan that models the future state of each entity. Legacy content knowledge graphs are modernized to create new and meaningful content relationships. Additionally, our test cases are written and validated by our technical experts to ensure the integrity of your data from beginning to end.
Technical support
While your day-today management and communications will be spearheaded by your dedicated project manager, you’ll also have direct access to the individual experts on your project to help with questions or issues. Support requests can be entered directly into our system, or via a dedicated email address that will post tickets to our team.
Maintenance and support services
- Automated monitoring
- Content entry
- CMS training
- Continuous integration/continuous deployment (CI/CD)
- Migration
- Module updates
- Priority planning sessions
- Regression testing
- Security updates
- Site enhancements
- Technical project management
- Technical support